Privacy Policy
Last updated: May 3, 2026
Introduction
Framewise Health, Inc. ("Framewise," "we," "us," or "our") is committed to protecting the privacy and security of your information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at framewisehealth.com or use our services.
Information We Collect
Information you provide to us
- Contact information (name, email address, phone number) when you book a demo or contact us
- Organization information (hospital name, role, department) when you request information about our services
Information collected automatically
- Device and browser information
- IP address and approximate location
- Pages visited and interactions with our website
- Referring website or source
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and schedule demonstrations
- Provide, maintain, and improve our services
- Send you information about our products and services (with your consent)
- Analyze website usage to improve our site experience
- Comply with legal obligations
HIPAA Compliance
Framewise Health operates as a Business Associate under HIPAA when processing Protected Health Information (PHI) on behalf of our Covered Entity customers. We maintain appropriate administrative, physical, and technical safeguards to protect PHI, including:
- End-to-end encryption for all data in transit and at rest
- Business Associate Agreements (BAAs) with all applicable service providers
- Access controls and audit logging
- Regular security assessments and employee training
This website does not collect or process PHI. PHI is handled exclusively within our clinical platform under separate agreements with healthcare provider customers.
SMS Program
Framewise Health, Inc. operates an SMS messaging program for patients enrolled by sponsoring partner hospitals as part of their hospital discharge education. Full program Terms and Conditions are at framewisehealth.com/terms. A standalone description is at framewisehealth.com/sms-program.
Information collected through the SMS program
- Patient mobile phone number
- SMS delivery and engagement metadata (delivered, failed, opted out, link clicks)
- Replies sent to keywords (STOP, HELP)
Consent
Patients (or their authorized caregivers) opt in by signing a written consent form during hospital intake or discharge planning at the sponsoring partner hospital. Consent is not a condition of treatment or care.
Frequency
Patients receive recurring messages during the 30 days following hospital discharge. Up to 14 messages per 30-day post-discharge enrollment period. Message frequency varies. Standard message and data rates may apply.
Opt-out
Reply STOP to 1-833-449-2833 at any time. Opt-out is processed by our messaging provider via mobile carrier routing.
Help
Reply HELP to 1-833-449-2833, or email contact@framewisehealth.com.
No sale of mobile data
Mobile opt-in data, consent records, and patient phone numbers will not be shared with any third parties or affiliates for any purpose, including marketing or promotional purposes.
PHI handling within the SMS program
The SMS program operates within our clinical platform on behalf of sponsoring partner hospitals. Within that program, we process PHI under a Business Associate Agreement with the sponsoring partner hospital. PHI is never collected through this website itself.
Data Sharing
We do not sell your personal information. We may share information with:
- Service providers who assist in operating our website and services (e.g., hosting, analytics)
- Professional advisors (legal, accounting) as needed
- Law enforcement or regulatory authorities when required by law
Data Security
We implement industry-standard security measures to protect your information, including encryption, secure hosting on AWS with a signed Business Associate Agreement, and regular security reviews. However, no method of electronic transmission or storage is 100% secure.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications
To exercise these rights, contact us at contact@framewisehealth.com.
Cookies
Our website may use cookies and similar technologies to analyze traffic and improve your experience. You can control cookies through your browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Framewise Health, Inc.
800 Indiana St.
San Francisco, CA 94107
United States
Email: contact@framewisehealth.com